Class Booking
- Simply complete the 2 steps below to book your lessons.
- You may skip "pay with card" if you choose a different payment method.
Step 1: Booking
Step 2: Payment
We also accept other payment options. Send us a message if you're unsure!
- Bank Transfer in VNĐ (better for expats living in Vietnam)
- Transferwise (better for someone who doesn't own a US dollar card, for a better exchange rate & lower fee when converting to USD/VND)
Class Policies
To help us run each lesson smoothly, kindly follow the below regulations.
Class Booking
- Please book your lesson at least 24 hours prior to class time.
- Kindly proceed with payment right after you've booked your lesson to secure the time slot, and for the payment to get verified in time.
Class Lateness
- The lesson starts and ends at the scheduled times. If you show up late for the lesson, unfortunately, there will be no makeup time.
- However, your tutor will wait for you until the class end time. But please inform him/her beforehand.
Rescheduling & Cancellation
- Reschedule the lesson at least 24 hours prior to the scheduled time. Otherwise, it will be charged in full.
- Cancel the lesson at least 24 hours prior to the scheduled time to get the lesson rescheduled with no extra charges. Otherwise, it will be charged in full.
Package Termination
- If you are unable to finish all the lesson(s) in a paid package, unfortunately, there will be no refund.
- However, you can nominate a replacement student to take over your unscheduled lessons.
FAQs
Here are some questions commonly asked by the students.
How to cancel/reschedule my lesson(s)?
You can easily do so via the "Booking confirmed" email that was sent to you after your booking was submitted. In that email, click on the "Cancel/Reschedule" link, then follow the instructions.
How do I pay with Transferwise / bank transfer?
With these 2 payment methods, we only accept 2 currencies: USD and VND. Please contact us to get our bank details for your first payment.
How do I join the tutor's Zoom Meeting?
In your "Booking confirmed" email, you can find "Zoom Meeting" information with the invitation link to the meeting/classroom. It's advised that you test out that link before your first lesson.
Other software besides Zoom Meeting?
Currently, we only use Zoom to teach our classes, since it has more functionalities that are suitable for our teaching style. It's also very secure and has a stable connection.
Have more questions?
